Returns and Refund Policy for KindKong Clothing & Merch
Last Updated: November 2023
At KindKong Clothing & Merch, we take pride in delivering high-quality, made-to-order products. As each item is crafted based on your preferences, we have established the following Returns and Refund Policy to ensure your satisfaction.
1. Made-to-Order Nature of Our Products
1.1 **Customization Process:**
- Our items are meticulously crafted based on your specifications, ensuring a personalized and unique product.
1.2 **No Wrong Order Size Refunds:**
- Since each item is made to order, we do not offer refunds or replacements for orders with incorrect size specifications provided by the customer. It is essential to review and confirm your size selections before placing an order.
2. Refunds and Replacements for Damaged Items
2.1 **Damage on Arrival:**
- We strive to ensure that your order arrives in perfect condition. In the unlikely event that your item is damaged upon arrival, please contact us within 30 days of receiving the product, providing clear photos of the damaged item and its packaging.
2.2 **Refund or Replacement Process:**
- Upon verification of the damage, we will offer you the option of a refund or a replacement for the damaged item. Refunds will be processed using the original payment method.
2.3 **Return Shipping:**
- If a return is required, we will provide instructions for the return process, and return shipping costs for damaged items will be covered by [Your Custom Clothing Brand].
3. Exclusions
3.1 **Normal Wear and Tear:**
- Our policy does not cover damage resulting from normal wear and tear, misuse, or improper care of the product.
3.2 **Color Discrepancies:**
- Please note that colors may vary slightly due to differences in screen displays. Minor color variations are not eligible for refunds or replacements.
4. Contact Us
4.1 **Notification Period:**
- Any issues regarding damaged items must be reported to KindKong Clothing & Merch within 7 days of receiving the order.
4.2 **Contact Information:**
- For any inquiries or to report damage, please contact us at info@kindkongmerch.uk
5. Policy Updates
5.1 **Changes to the Policy:**
- We reserve the right to update this Returns and Refund Policy. Any changes will be effective upon posting the revised policy on our website.
By placing an order with KindKong Clothing & Merch, you agree to the terms outlined in this Returns and Refund Policy.
Thank you for choosing KindKong Clothing & Merch!